Your business almost certainly relies on your IT systems and as a business owner or manager you have almost certainly posed yourself the question, “When will I need to employ a full time IT engineer?”. It’s a daunting prospect for any business since this person has to be 100% trusted to handle one of your most important assets - your data. How do you know they’re suitably qualified? How do you know they’ll be fully utilised? How do you know they’ll actually turn up on the one day your systems develop a problem? It may sound harsh but a high proportion of businesses are paying their IT staff to create jobs for themselves and are blissfully unaware of it. So what’s the alternative?

Jade Integration offer one of the best performing and flexible support models on the market. You’ll be given a single technical support hotline, you call us up if you have a problem, we log a case and fix it - simple as that! Built from years of experience with outsourced IT support and the SME market, our customer satisfaction record speaks for itself. The reason we’re so good at it is since your business is at the heart of it. The better you do, the better we do, so it’s of mutual interest to save money when appropriate and likewise spend your money on the best and most appropriate solutions as your business grows. On top of this Jade Integration are a multi-award winning Investor in People company committed to looking after our staff who in turn do the best possible job of looking after your computers. Our whole business ethos is based around quality of service and good value, so ask yourself whether your current IT provider will do what we do? The answer is almost certainly “Not even close...”.

:: Cover from 9am to 5pm, Monday to Friday (excluding public holidays)
:: Guaranteed response times of 4 hours, next business day or 5 business days
:: Variable SLA (service level agreement) depending on the type of device being supported
:: Unlimited remote and on-site support for faults
:: Full network & software support with inclusive remote desktop takeover
:: Regular comprehensive health checks
:: Inclusive cover for ad-hoc changes & additions
:: Inclusive and unlimited remote installations of critical patches and updates
:: Remote pro-active system monitoring
:: Full reporting of case management, account status and device status
:: Management of warranty claims
:: System imaging for rapid recovery from system losses
:: Dedicated account manager
:: 24 hour cover, 365 days per year (optional)
:: Full hardware break / fix cover with guaranteed fix times (optional)
:: Advanced system monitoring with automated SMS or e-mail alerting
:: Disaster recovery and business continuity planning

Setting up a support contract is very simple. Call us for a free brochure and quotation, we'll then guide you through the process - support can be active within just a couple of days. For more information call us on 0191 273 4444 or e-mail enquiries@jadeintegration.com.